Card Usage FAQs

Visa Gift Card FAQs

CUSTOMER SERVICE CONTACT INFORMATION:
10615 Professional Circle, Suite 102; Reno NV 89521 (“Notice Address”)
giftcards.omnicard.com (“Website”)
844-234-9661 (“Toll-Free Customer Service Number”)

What is the Card and how do I use it?

The Card is a Visa Gift Card that can be used to purchase merchandise and services anywhere Visa debit Cards are accepted in the United States. It is not redeemable for cash, except as required by law. It cannot be used at ATMs or for gambling. Additional restrictions may apply. We also suggest that you write down the Card number and Customer Service number from the back of the Card on a separate piece of paper in case the Card is lost or stolen. The amount of every purchase you make will automatically be deducted from the value on the Card.

How can I check the balance on my Card?

There are three ways you can keep track of your balance: visit giftcards.omnicard.com; call 844-234-9661 to make automated balance inquiries 24/7; or track your balance as you spend. Some retailers do not have access to the remaining balance on your Card.

Do I need to register my Card for online, mail or telephone purchases?

Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the cardholder be verified with the Card-issuing bank prior to purchase. If you wish to make online, mail or telephone order purchases, you should go to giftcards.omnicard.com to register your Card. Unless you register your Card in advance, there may be no way an online, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the Card.

Do fees apply after my Card was purchased?

Yes. If you do not use your Card for 12 consecutive months, we will charge a Monthly Maintenance Fee of $4.95 on the first day of each month that follows (starting with month 13) until you use the card again. At that point, we will wait until 12 more consecutive months of inactivity occur before charging the fee again. If you don’t use your Card for an extended period of time, these fees may lower or even exhaust the balance of your Card before the “valid thru” date has passed. You may avoid this fee by making regular purchases with your Card.

There is also a Replacement Card Fee of $5 to replace a lost or stolen Card, so please safeguard your Card. This fee does not apply to replacement of an expired Card.

Do the funds on my Card expire?

No, the funds on your Card do not expire.

Does my Card expire?

Your Card will no longer work when the remaining value is equal to $0 or the “valid thru” date printed on the front of your Card has passed.  If funds still remain on your Card after the “valid thru” date, please call 844-234-9661 to have a replacement Card with an updated “valid thru” date issued and mailed to you at no cost. The balance on the replacement Card will be equal to the balance on your discontinued Card.

Can value be added onto my Card after it is purchased?

No. Your Card is not reloadable.

What if my purchase is greater than the value available on my Card?

You must advise the merchant how much is available on your Card.  The merchant may complete a split tender transaction and charge the Card for the available balance.  The remaining amount of your purchase would require another form of payment. Note that some merchants may not be able to perform split tender transactions.

Can I use my Card at restaurants or other service industries when I have enough money left on my Card to cover the bill for food or service?

Some restaurants and other service-oriented merchants may factor in an additional 20% (or more) to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available on the Card, it will be declined. Accordingly, you may want to ensure that your Card has an available balance that is 20% (or) greater than your total bill prior to use.  Similarly, some hotels chose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel added back to your available balance.

Can I use my Card to pay at the pump at gasoline stations?

The ability to use your Card to pay at the pump will vary by merchant.We recommend that you prepay for gas inside at the register to avoid an authorization hold on your funds for more than the purchase amount.

If my Card is lost or stolen, how do I report it?

If your Card is lost or stolen, call the Toll-Free Customer Service Number at the top of these FAQ to cancel your Card as soon as you can.  You will need to know your Card number, so be sure to record it in a safe place. You may also be required to provide additional information. If funds remain on your Card, we will send you a replacement Card, but a Replacement Card Fee of $5 will apply.

 

Mastercard Gift Card FAQs

CUSTOMER SERVICE CONTACT INFORMATION:
10615 Professional Circle, Suite 102; Reno NV 89521 (“Notice Address”)
giftcards.omnicard.com (“Website”)
844-234-9661 (“Toll-Free Customer Service Number”)

What is the Card and how do I use it?

The Card is a Mastercard Gift Card that can be used to purchase merchandise and services everywhere Mastercard Debit Cards are accepted in the United States. It is not redeemable for cash, except as required by law. It cannot be used at ATMs or for gambling. Additional restrictions may apply. We also suggest that you write down the Card number and Customer Service number from the back of the Card on a separate piece of paper in case the Card is lost or stolen. The amount of every purchase you make will automatically be deducted from the value on the Card.

How can I check the balance on my Card?

There are three ways you can keep track of your balance: visit giftcards.omnicard.com; call 844-234-9661 to make automated balance inquiries 24/7; or track your balance as you spend. Some retailers do not have access to the remaining balance on your Card.

Do I need to register my Card for online, mail or telephone purchases?

Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the cardholder be verified with the Card-issuing bank prior to purchase. If you wish to make online, mail or telephone order purchases, you should go to giftcards.omnicard.com to register your Card.  Unless you register your Card in advance, there may be no way an online, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the Card.

Do fees apply after my Card was purchased?

Yes. If you do not use your Card for 12 consecutive months, we will charge a Monthly Maintenance Fee of $4.95 on the first day of each month that follows (starting with month 13) until you use the card again. At that point, we will wait until 12 more consecutive months of inactivity occur before charging the fee again. If you don’t use your Card for an extended period of time, these fees may lower or even exhaust the balance of your Card before the “valid thru” date has passed. You may avoid this fee by making regular purchases with your Card.

There is also a Replacement Card Fee of $5 to replace a lost or stolen Card, so please safeguard your Card. This fee does not apply to replacement of an expired Card.

Do the funds on my Card expire?

No, the funds on your Card do not expire.

Does my Card expire?

Your Card will no longer work when the remaining value is equal to $0 or the “valid thru” date printed on the front of your Card has passed.  If funds still remain on your Card after the “valid thru” date, please call Customer Service Number at 1-844-234-9661 to have a replacement Card with an updated “valid thru” date issued and mailed to you at no cost. The balance on the replacement Card will be equal to the balance on your discontinued Card.

Can value be added onto my Card after it is purchased?

No. Your Card is not reloadable.

What if my purchase is greater than the value available on my Card?

You must advise the merchant how much is available on your Card.  The merchant may complete a split tender transaction and charge the Card for the available balance.  The remaining amount of your purchase would require another form of payment.

Can I use my Card at restaurants or other service industries when I have enough money left on my Card to cover the bill for food or service?

Some restaurants and other service-oriented merchants may factor in an additional 20% (or more) to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available on the Card, it will be declined. Accordingly, you may want to ensure that your Card has an available balance that is 20% (or) greater than your total bill prior to use.  Similarly, some hotels chose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel added back to your available balance.

Can I use my Card to pay at the pump at gasoline stations?

The ability to use your Card to pay at the pump will vary by merchant. We recommend that you prepay for gas inside at the register to avoid an authorization hold on your funds for more than the purchase amount.

If my Card is lost or stolen, how do I report it?

If your Card is lost or stolen, call Customer Service at 1-844-234-9661 to cancel your Card as soon as you can.  You will need to know your Card number, so be sure to record it in a safe place. You may also be required to provide additional information. If funds remain on your Card, we will send you a replacement Card, but a Replacement Card Fee of $5 will apply.

 

Mastercard Gift Virtual Account

CUSTOMER SERVICE CONTACT INFORMATION:
10615 Professional Circle, Suite 102; Reno NV 89521 (“Notice Address”)
giftcards.omnicard.com (“Website”)
844-234-9661 (“Toll-Free Customer Service Number”)

What is the Mastercard Virtual Account (“Account”) and how do I use it?

The Account is a virtual card, not a plastic card, but it functions like a Mastercard debit card and can be used to purchase merchandise and services at online, mail order, and telephone merchants everywhere Debit Mastercard debit cards are accepted in the United States. Your Account cannot be used at brick-and-mortar locations. Your Account cannot be used to obtain cash, except as required by law. It cannot be used at ATMs, for gambling, or at merchants requiring a manual card imprint. Additional restrictions may apply.

How do I use it?

First, be sure to keep the Account number, the “valid thru” date, the CVV number, and the customer service number in a safe place.  To make an online purchase, enter the Account number, valid thru date, and CVV number when prompted. The amount of every purchase you make will automatically be deducted from the value associated with your Account.

How can I check the balance in my Account?

There are three ways you can keep track of your balance: visit giftcards.omnicard.com; call 844-234-9661 to make automated balance inquiries 24/7; or track your balance as you spend. Online retailers generally will not have access to the remaining balance in your Account.

Do I need to register my Account?

Your Account was registered at the time of Activation when you claimed your Account. Many online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the Account holder be verified with the Account -issuing bank prior to purchase. Therefore, when you received your Account, you were asked to provide this information. Without this information, there may be no way an online, mail or telephone order merchant can confirm your identity. If the merchant cannot match this information to the billing address you provide when ordering, the merchant might decline your purchase even if there are sufficient funds in the Account.

Do fees apply after my Account is established?

Yes. If you do not use your Account for 12 consecutive months, we will charge a Monthly Maintenance Fee of $4.95 on the first day of each month that follows (starting with month 13) until you use the Account again. At that point, we will wait until 12 more consecutive months of inactivity occur before charging the fee again. If you don’t use your Account for an extended period of time, these fees may lower or even exhaust the balance of your Account before the “valid thru” date has passed. You may avoid this fee by making regular purchases with your Account.

There is also a Replacement Account Fee of $5 to replace a lost or stolen Account, so please safeguard your Account information. This fee does not apply to replacement of an expired Account.

Do the funds in my Account expire?

No, the funds in your Account do not expire.

Does my Account expire?

Your Account will no longer work when the remaining value is equal to $0 or the “valid thru” date has passed.  If funds still remain in your Account after the “valid thru” date, please call the Toll-Free Customer Service Number at the top of these FAQ to have a replacement Account with an updated “valid thru” date issued to you at no cost. The balance in the replacement Account will be equal to the balance on your discontinued Account.

Can value be added to my Account after it is established?

No. The Account is not reloadable.

What if my purchase is greater than the value available in my Account?

Some online merchants may allow split payments. To make a split payment, you must specify how much to charge the Account and then use another form of payment for the remaining amount. Most online merchants do not allow split payments.

If my Account information is lost or stolen, how do I report it?

If your Account information is lost or stolen, call the Toll-Free Customer Service Number at the top of these FAQ to cancel your Account as soon as you can.  You will need to know your Account number, so be sure to record it in a safe place. You may also be required to provide additional information. If funds remain in your Account, you will be sent a replacement Account, but a Replacement Account Fee of $5 may apply. See the Accountholder Agreement for more information.